Child Support Services
Total Expenses
$6,066,078
3%
1Total Revenues
$6,066,078
3%
2General Fund Contribution
$0
0%
3
District Sales Tax Contribution
$0
0%
4
Other Fund Contributions
0
0%
5
Funded Staffing
28.00
0.00
6Website
Overview
Mission Statement
Child Support Services promotes parental responsibility to enhance the well-being of children by providing child support services to establish parentage and collect child support.Department Overview
Child Support Services works with parents and guardians to ensure children and families receive court-ordered financial and medical support. Services include locating a parent; establishing paternity; establishing, modifying and enforcing a court order for child support; and establishing, modifying and enforcing an order for health coverage. Since 2002, the counties of Santa Cruz and San Benito have operated a regional department of Child Support Services, with Santa Cruz acting as the lead agency.Budget Summary
Department Budget Overview
Overall Budget Summary
The Proposed Budget includes a status quo staffing of 28 full-time equivalent (FTE) positions, including negotiated salary and benefit increases. The Proposed Budget includes appropriations of $6,066,078, funded by revenues of $6,066,078.Expenses increased $190,304 from the 2025-26 Adopted Budget, primarily due to negotiated salary and benefit increases. Increased revenues include a $100,000 funding reallocation from San Benito County to Santa Cruz County and the use of $90,304 in available federal performance incentive funds, resulting in no General Fund Contributions.
The net result of the Proposed Budget is an overall net increase of $190,304 funded by revenues of $190,304.
Emerging Issues
Emerging Issues
Service of Process Accountability, Reform, and Equity Act: Assembly Bill (AB) 747, the Service of Process Accountability, Reform, and Equity (SPARE) Act modernizes California’s service of process rules to ensure transparency, accountability, and protection of due process rights. Local child support agencies must update intake and case management workflows and IT systems, train staff on new “reasonable diligence” standards, and be prepared for more motions to vacate default orders due to improper service. DCSS will work with service vendors to ensure they are ready to implement the new AB 747 requirements by January 1, 2027. Training will be implemented to ensure that caseworkers complete thorough initial participant research and confirm that all required service attempts and support verification, such as GPS data and photos, are included with service response.
Final Earning Capacity: Senate Bill (SB) 343 introduces new federal requirements that affect the income verification process, requiring updates to case processing workflows and increased staff oversight responsibilities across the program. The department has been anticipating and preparing for the impacts related to SB 343. Staff have been trained on the new requirements, procedural documents have been updated, an e‑intake interview template has been developed to capture the new data elements required, and impacted cases are now being tracked with calendared follow‑up.
Software Tools to Support Service Delivery: The department is developing and implementing tools including regional Tableau dashboards, macros for case processing, an electronic intake interview, and a SharePoint intranet site to improve efficiency and consistency in case processing, enhance staff access to information, and support service delivery across the program. The e-intake interview template uses Language Learning Model (LLM) artificial intelligence to generate summary reports for ease of reference for case managers.
Artificial intelligence in Service Delivery: State DCSS is expanding the use of artificial intelligence (AI), including exploring closed‑circuit AI search engines that provide fast, accurate access to state policy and procedure manuals. The State is also evaluating AI tools that can summarize years of case Activity Log history in seconds, reducing administrative workload for caseworkers. The department is moving forward with a subscription to Co‑Counsel, an AI‑driven legal research platform that uses vetted Westlaw materials to generate high‑quality legal information and summaries in just minutes. DCSS continues to assess emerging technologies and AI solutions that can help us enhance service delivery and better support the communities we serve.
Final Earning Capacity: Senate Bill (SB) 343 introduces new federal requirements that affect the income verification process, requiring updates to case processing workflows and increased staff oversight responsibilities across the program. The department has been anticipating and preparing for the impacts related to SB 343. Staff have been trained on the new requirements, procedural documents have been updated, an e‑intake interview template has been developed to capture the new data elements required, and impacted cases are now being tracked with calendared follow‑up.
Software Tools to Support Service Delivery: The department is developing and implementing tools including regional Tableau dashboards, macros for case processing, an electronic intake interview, and a SharePoint intranet site to improve efficiency and consistency in case processing, enhance staff access to information, and support service delivery across the program. The e-intake interview template uses Language Learning Model (LLM) artificial intelligence to generate summary reports for ease of reference for case managers.
Artificial intelligence in Service Delivery: State DCSS is expanding the use of artificial intelligence (AI), including exploring closed‑circuit AI search engines that provide fast, accurate access to state policy and procedure manuals. The State is also evaluating AI tools that can summarize years of case Activity Log history in seconds, reducing administrative workload for caseworkers. The department is moving forward with a subscription to Co‑Counsel, an AI‑driven legal research platform that uses vetted Westlaw materials to generate high‑quality legal information and summaries in just minutes. DCSS continues to assess emerging technologies and AI solutions that can help us enhance service delivery and better support the communities we serve.
Department Operations and Performance
Divisions
Services
Child Support Services
Expenses
$6,066,078
Operational Plan Objectives and Accomplishments
This division supports various department objectives
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Major Budget Changes
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Budget Details
The charts below show department expenditures and revenues by division and service. Click on the pie charts to drill down for more detail. Complete detail can be found on the County's Transparency Portal.
Expenses by Expense Type
Expenses and Revenues over time
Staffing Chart and Data
The chart below provides the department personnel detail by division, service, and classification.
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